Effective July 20, 2012 (last updated March 27, 2017)
We collect information from and about you.
Contact information. For example, we might collect your name and street address. We might also collect your phone number or email.
Payment and billing information. For example, we collect your credit card number and zip code when you buy a ticket.
Information you post. For example, we collect information you post in a public space on our website. We also collect information you post on a third-party social media site.
Demographic information. We may collect information like your age range, race, or gender. We may collect information about events you like or products you buy. We might collect this as part of a survey or from third parties, for example.
Other information. If you use our website, we may collect information about the browser you're using. We might look at what site you came from, or what site you visit when you leave us. We may collect information about your location, including your precise location. We may collect this using technology such as GPS and Wi-Fi. If you use our mobile app, we may also access your device’s location in the background. We may collect your device's unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it.
We collect information in different ways.
We collect information directly from you. For example, if you register for a promotion or buy tickets. We also collect information if you post a comment on our websites or ask us a question.
We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites or mobile applications. The third-party social media site will give us certain information about you. This could include your name and email address. Your activities on our sites and apps may be posted to the social media platforms.
We use information as disclosed and described here.
We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend's information, for example, via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend’s information to provide services you requested. Your friend may contact us at firstname.lastname@example.org to ask us to delete their information.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the choices section below.
We may also use push notifications on our mobile apps. We may use push notifications and your location information on our mobile apps to send you alerts regarding local events.
We use information to send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
We use information as otherwise permitted by law or as we may notify you.
We keep personal information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and as otherwise required by law.
We may share information with third parties.
We will share information within the Live Nation family of companies. This may include Ticketmaster and Live Nation-owned or operated venues, for example.
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our online registration process or who fulfill your purchases. Some vendors may be located outside of the United States.
We will share information with our business partners. This includes a third party who provides or sponsors an event, or who operates a venue where we hold events. Our partners use the information we give them as described in their privacy policies, which may include sending you marketing communications. You should read those polices to learn how they treat your information.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
You have certain choices about how we use your information.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, click here or follow the instructions in any promotional message you get from us. Your device settings should provide you with instructions on how to turn off push notifications. It may take about ten days to process your request. Don't worry! Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.
You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. Each push notification has an "unsubscribe" link.
Your California Privacy Rights.
If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.
To exercise your rights, you can email us or write to us at the address below. Mention in your letter that you are making a "California Shine the Light" inquiry. We will respond within 30 days.
These sites and apps are not intended for children.
Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us here . You can also write to us at the address listed at the end of this policy. Please mark your inquiries "COPPA Information Request."
Parents, you can also learn more about how to protect children's privacy online here .
We use standard security measures.
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. If you think that an unauthorized account has been created using your name, contact us at the address below.
Click on the Truste seal to view our current certification status.
We store information both in and outside of the United States.
If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection of those in your country.
We may link to third party sites or services we don't control.
Feel free to contact us if you have more questions.
If you have any questions about this Policy or other privacy concerns, you can email us at email@example.com . Please do not include your credit card number or other sensitive information in your email. You can also write us at:
Front Gate Ticketing Solutions, LLC
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal
If you are not satisfied with our response, you can contact our third-party dispute resolution provider here .
What we will do if there is an update to this policy.
From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
We use common tracking technologies.
We or our vendors use several common tracking tools. These may include browser cookies. We may also use web beacons and similar technologies. We use these tools:
To recognize new or past customers.
To store your password if you are registered on our sites.
To improve our website and mobile app.
To serve you with advertising content in which we think you will be interested. To do so, we or our business partners may observe your behaviors over time on this website and across third party websites. We may also collect information about your browsing history.
To better understand the interests of our customers and our website visitors.
You can control tracking tools.
Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, which we may use on certain websites from time to time, you can go here . Why? Because flash cookies cannot be controlled through your browser settings.
If you block cookies on your browser, certain features on our sites may not work.
Some ads may be served based on tracking.
We may work with online advertising companies to show you relevant and useful ads. This may include ads served on our own websites or apps. This may also include our ads served on other companies' sites. These ads may be based on information collected by us or third parties (for example, when you register for a site). These ads may also be based on your activities on our websites or on third party sites. This second type of advertising is called “interest-based advertising” or "online behavioral advertising." These ads might be served on websites or on apps. They might also be served in emails. We might serve these ads, or third parties may serve ads. They might be about our products or other companies’ products.
How do we gather information about you for interest-based advertising?
To decide what is relevant to you, we use information you make available to us when you interact with us, our affiliates, and other third parties. We gather this information using the tracking tools described above. For example, we or our partners might look at your purchases or browsing behaviors. We might look at these activities on our platforms or the platforms of others.
We work with third parties who help gather this information. These third parties might link your name or email address to other information they collect. That might include past purchases made offline or online. Or, it might include online usage information.
You can opt-out of interest-based advertising.
To opt out of online behavioral advertising, click here . If you opt out, you may continue to see ads from us, but they will not be tailored to your interests.
The Digital Advertising Alliance also offers a tool for opting out of the collection of cross-app data on a mobile device for interest-based advertising. To exercise choice for companies participating in this tool, download the AppChoices app here .
© 2017 Front Gate Ticketing Solutions, LLC. All rights reserved.